SHIPPING POLICY

Thank you for shopping with us. We are committed to providing a smooth and reliable shopping experience. Please read our Shipping Policy carefully to understand how we process and deliver orders.

ORDER PROCESSING

Once your order is placed, please allow 1–3 business days for processing before it is shipped.

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed after business hours, on weekends, or on public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

SHIPPING TIMES

Delivery times may vary depending on your location, the selected shipping method, and other factors outside our control.

Estimated delivery times are:

• United States: 5–12 business days

• United Kingdom: 5–12 business days

• Europe: 7–15 business days

• Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, carrier disruptions, weather conditions, high shipping volumes, or other unforeseen circumstances.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the delivery destination and the shipping option selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.

ORDER TRACKING

Once your order has been shipped, you may receive a tracking number by email.

Please allow 24–72 hours for tracking information to become available after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may take time to appear or update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before completing your order. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at hello@nolledesing.com. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has begun.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been shipped, delivery is handled by the shipping carrier.

We are not responsible for delays caused by the carrier, customs authorities, weather conditions, incorrect addresses, or other circumstances beyond our reasonable control.

If your package appears to be lost or significantly delayed, please contact us at hello@nolledesing.com, and we will do our best to assist you.

CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Any additional customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs processing times may also affect the estimated delivery time.

MULTIPLE SHIPMENTS

In some cases, items from the same order may be shipped separately. If this happens, you may receive multiple packages and tracking numbers.

You will not be charged additional shipping costs for separate shipments unless otherwise clearly stated at checkout.

ORDER CANCELLATIONS

We aim to process orders as quickly as possible. If you wish to cancel or modify your order, please contact us immediately at hello@nolledesing.com.

Once an order has been processed or shipped, we may not be able to cancel or modify it.

CONTACT US

If you have any questions about this Shipping Policy or your order, please contact us at:

Email: hello@nolledesing.com