Refund policy
Return and Refund Policy
Effective Date: August 2026
Returns Window
We want you to be completely satisfied with your purchase. If you're not happy with your order, you have 30 days from the delivery date to request a return.
How to Request a Return
- Contact us at hello@nolledesing.com with your order number
- Provide photos of the item (if damaged)
- Await approval from our team (typically within 24 hours)
Return Conditions
Items must be:
- Unused and undamaged (except for shipping damage)
- Original packaging intact with all accessories
- No custom modifications made to the product
Non-Returnable Items
The following items cannot be returned:
- Custom or made-to-order products
- Items used or installed
- Products damaged by improper handling
- Items returned after 30 days
Shipping Costs
- Outbound shipping: Free (included in your price)
- Return shipping: Customer pays for return postage*
- *Exception: Returns due to damage or errors are prepaid
Refunds
Once we receive and inspect your return:
- Approval: 2-3 business days
- Refund processing: 5-7 business days to your original payment method
- Full refund: Original purchase price (excluding return shipping costs)
Damaged or Defective Items
If your item arrives damaged:
- Report within 48 hours with photos
- We'll arrange free replacement or full refund
- No return shipping needed for replacements
Exchanges
Need a different size, color, or model? Exchanges are free within 30 days, including return and outbound shipping.
Contact Us
Email: hello@nolledesing.com
Response time: 24-48 hours
We're committed to your satisfaction. If you have questions, please reach out!